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Businiess name:
Mandalay Bay Convention Center
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Review by:
citysearch c.
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Review content:
Given that this aquarium is in the Mandalay Bay, I figure it should not be too bad, especially they are charging $18 for it! Oh boy, were we in for a huge disappointment. I could not believe they would charge $18 for it. It just felt like such a rip off that I contacted Ashley Lucero at the Aquarium. The experience talking to her was even worse than the aquarium experience itself! \r
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Ashley had an agenda talking to me. She was not at all there to hear my opinion. Her agenda was to tell me how wonderful the aquarium was and that I should have enjoyed it. If I did not, it was probably my fault. \r
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Ashley asked me several times how much time I spent on the tour, which to this date puzzles me. Seems to me that she is setting up a trap with this question. If I said it was too long in her opinion, that I obviously had enjoyed my tour. If I said it was very short, that she probably will tell me that I did not take the time to appreciate everything yet. \r
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She also asked me what my expectation were for the aquarium multiple times. And I kept telling her that I did not have specific animals or shows in mind, but an aquarium that charges me $18 should have at least some animals that make me feel like it was worth the $18. A few minutes later, Ashley would ask the same questions again. I told her the same thing. This went on a few times. It was a completely frustration experience. She was getting me upset on the phone. You would think someone in her position would have better PR skills?! \r
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At the end, I did not hear she even said that ""I am sorry your experience was not up to your expectation, but there is nothing I can do"" . She just kept telling me that I should have enjoyed the aquarium, that it was really my fault. Unbelievable.
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