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Businiess name:
McQueen Tire & Auto LLC
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Review by:
citysearch c.
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Review content:
I first became acquainted with the guys at Hilliard Tire about 2 months ago. I had a dead battery. They jumped my battery and took my car into their shop. Turns out I needed an alternator. New alternator in...I went on my way. On my way home, my car died again--not good on Hilliard-Rome Road. Marty came out...looked at it, decided the alternator was bad. He had the car towed back to the shop and they installed a new alternator the following day. Did I mention Marty took me home and then picked me up after my car was ready. Flash forward to this visit. Two lights were blinking on my dash (battery and brake). I called Marty and took my car in to have him take a look. You know it would not blink while Marty was in the car with me. We came up with a plan. Turns out, my car had its own plan. Sunday, March 30, I woke up to a dead battery. I'm thinking, really--new battery was installed in October, new alternator in late February. I called and left a message for Marty and the crew. Marty called me on Monday when the shop opened. He had my car towed in to the shop, offered to drive me to work, (due to my having meetings to attend and he not being able to get the car done until Tuesday he thought), I declined his generous offer and rented a car. I was surprised to hear from Marty at 1 pm that afternoon...noting my alternator had been defective. They installed a new one and got the car done on the same day it went in for service. Reluctantly, I returned my rental (a 2013 Dodge Charger) and got my car back. Due to the defective part, there was no charge. Marty did say as I was leaving, "I hope we don't see you anytime soon with issues." I told him "You will see me...but it will be for my oil change." I went in 2 months ago for one repair, and because of the way I am treated and the quality of service, they have a customer for life.
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