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Businiess name:
Baby's First Images
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Review by:
Guest
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Review content:
This is my fourth time using this company at their Lawrenceville location. Up until this time, I was very satisfied with my experience. However, last night I had my '30 minute session' and I was COMPLETELY disappointed and dissatisfied. First of all, the lady was only scanning for maybe five minutes. She was sitting next to me on her phone texting during my session time. I called to complain and the owner (Who I am assuming is Chirs from the other reviews) pretty much called me a liar and said there is no way they can stop scanning and that he has pictures proving that she was indeeed scanning the whole time. He continually told me about how this particular tech was a manager and one of the best techs they have and how she has been with the company for so long. None of which I care about... Bottom line is the lady did not do her job. He preceded to tell me that she was 'bending over backwards' and 'being generous' HAHAHAH! Seriously?! What a joke. He also said how the company was being generous and how they lose money doing the redo for only $25. I told him that no, they were not losing money because the lady did not do her job in the first place!!!!! I do not care if my baby was not cooperating and was in a bad position, I paid for THIRTY minutes of ultrasound and got five. This company does not care about customer service and the owner is just at rude as can be and no help at all. I do NOT recommend this company to ANYONE. There are so many other companies out there that do 3D ultrasound and I'm sure their customer service is beyond superior to this place. Do not throw away $130 like I did. I will NEVER use this company again.
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