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Businiess name:
Preferred Medical Plan
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Review by:
citysearch c.
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Review content:
My experience with this company has been very negative so far. I signed up with them through the Affordable Care Act. They were quick to contact me for payment the first week in January (three weeks before my coverage was due to take affect). I signed up the end of December and still can't get an insurance card from them that has the correct primary care provider information. My plan went into affect on February 1. I had multiple problems being seen by a doctor because this company didn't have my primary care choice selection set up and I had additional problems getting my prescriptions filled. Because of their lack of response, I couldn't see a doctor until halfway into February. They are refusing to refund me for the first few days that I had no access to the services. It has been over two months and still no card for me. Every time I call them, I have to leave my number for them to call me back and that usually takes 3-4 days. I confirmed my primary care choice provider on 4 different occasions and they still sent my card with the incorrect information. I finally spoke with two different people who promised to overnight me a new corrected insurance card but neither one of them followed up or did what they promised. When you call, all you get is a call center that doesn't help anyone. The rep from the call center told me that the Preferred Medical Plan Company doesn't like to deal with the calls so that is why they were hired. It is actually just an answering service they have set up. I couldn't even pay my premium today on the phone. Instead I have to wait for one of their people to call me back. What a joke. They may call me back today since it is for a payment. I find them to be unreliable and irresponsible. I have done everything I can think of to fix this issue. I am now looking to start all over again to reapply on the government website so I can sign up with a different provider. These people return your calls sometimes but they aren't at all helpful. I unfortunately have heard from a lot of doctor offices that they refuse to accept The Preferred Plan insurance because they don't pay on claims.\r
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