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Businiess name:
FlashFixers
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Review by:
citysearch c.
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Review content:
I really liked the guy who came over from FlashFixers. It was my first time using them, and he got over here fast. He picked up the computer and took it away for a few days. He brought it back, and it's still slow. It's terrible. It doesn't get out of its own way after spending $300 dollars on a repair.
I feel really stuck between a rock and a hard place here. I really liked the kid, but I thought that for $300 dollars I wouldn't have to talk to him for another year since he was just here three weeks ago. But I'm sitting here with a broken computer.
He arrived quickly and his communication was good. I'm really torn about this because I have a computer here that's really not working better than when they picked it up.
RESPONSE FROM FLASHFIXERS:
Jerry, we are very sorry to hear that you were not satisfied with the computer repair service you received. As a small business, we take pride in the personal attention we are able to provide our customers. If we had known a computers that we fixed was still not functioning properly when you got it back, we would have made every attempt to make it right.
On receiving your feedback, we immediately called to discuss the matter. You accepted our offer to fix the one laptop computer that was running slow. You said it was running great, then three days after you got it back it started running slow. Well, we found and removed a hidden rootkit slowing your computer down. Now it runs as fast as ever! Thanks for your trust in us and allowing us to correct the problem.
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