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Businiess name:
Esler's Auto Repair Inc.
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Review by:
citysearch c.
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Review content:
I'm a female and very cautious of getting my car fixed and being taken advantage of. I expect to be provided with honest estimates and good advice as to whether something needs to be fixed or it " is a good time to fix" meaning it doesn't really need to be fixed because it's not broke. I brought my car in for power steering issue. Told it was going to cost $377. I spoke to my father ( former body shop owner) and another friend is the car business, who both told me that I don't need a power steering flush, just fix the hose leak. I called back to tell Eslers this and they charged me $225 to fix the actual problem. It's hard to not feel like I wasn't getting ripped off into buying something I didn't need.
In addition, my left rear tire was low when I brought it in. Someone at Eslers sat in my car at least 4 times to move it, and no question saw the alert on the dash. If this were my business, I would have aired up the tire for the customer not even thinking twice about it because it's just the right thing to do. There is one of 3 reasons why it wasn't done, 1. Laziness 2. Lack of service minded individuals who didn't even think about it or 3. Just didn't care. Either of these reasons makes me not trust this place.
I want an auto repair shop who will treat me like they would their own daughter. Every caring father would make sure his daughter was in a safe, reliable car and not want her to pay for something she didn't need.
I'm sorry to say that this place does not make me feel this way.
I've asked this shop to look at my Odyssey. This is their last chance to prove me wrong.
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