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Review content:
Stay away!! Go to a corporate store!! Finally getting around to writing a much needed review…After 15 years with Sprint, I decided to terminate my service and go to Verizon Wireless. I had researched the plans and devices, so I went to the Cellular Sales Verizon Authorized Retailer store, thinking “how bad can it be?” Well, that was easily answered in the end. My initial impression was that they were helpful and they had me covered. Well, they ended up being quite the opposite. Unhelpful and double coverage(two plans assigned, instead of the single plan requested) I went into the store knowing that I wanted an Apple 32GB iPhone 5S GOLD and an Apple iPad AIR 32GB SILVER both to be included with 4GB total data. When I went to the store, I was told that they did not have either in stock, so they would order them for me. I agreed. Well, the next day, I went with my fiancée to the Verizon corporate store at 7264 Mechanicsville Turnpike, Mechanicsville, VA as she was up for a new phone(already on Verizon) and decided to upgrade. They had both devices that I ordered from Cellular Sales, so I called them to see if I could cancel my order and get them from the corporate store. They stated, “they couldn’t reverse the order.” I even called the corporate office and they said the retail store can cancel the order. So, I just gave up and waited for the devices to go into the store. I picked up the devices when they arrived, they set them up and I thought everything was great. Well, after a few days, I notice that my iPad is not listed on my online account, so I raised concern with the retail rep, but several e-mails were very delayed, and in the end, unhelpful. I had sent 2-3 e-mails to the store, he requested my account password, so I provided it, but there was no final answer or correction addressed. I found myself in the store, asking if this can be fixed. They did tell me that it was setup on two accounts and they could not correct it in store, so they told me I have to call Verizon customer service. At this point, my transition from Sprint to Verizon has already been a headache. No fault of Verizon, although they are an authorized retailer, they have few authorizations/capabilities. So, I called Verizon customer service, the representative told me that I was lucky I caught it in time, because I would have received two bills of $125+ each. They had set up two lines: one for my iPad with voice and 4GB of data and my iPhone with the same, equaling 8GB of data. The representative also told me that this has happened before, as many retail stores have done this for boosting their sales numbers. So, if you’re thinking of going to get a new phone or setup a new line of service, go to a corporate store NOT an authorized retailer, unless you want a headache or limited service capabilities. I was giving them over $800 of sales/business and this is the service I received. OVERALL GRADE: F
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