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Businiess name:
Horbett Heating & Cooling
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Review by:
citysearch c.
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Review content:
Horbett heating & cooling is the worst business I have ever encountered.In late spring of 2012 I was at the W Seneca Home Depot signed up for an estimate on an A/C unit to be installed ,gave name & number .a couple of weeks later an appointment was set up with Ken Horbett Sr came out gave me an estimate .swar that his company is not like the other guys.ITold him I would think about it he said that the price would be going up.I decided to wait to the following year.In November of 2012 my wall furnance was giving me problems so what better way to see how Horbatt was all about (better than the other guy) So I called I was told the service call would be $89.00 the service man came out cleaned the pilot and burner checked operation was told it'ok Ilooked at how it was burning and asked about the color of the fire at the burner did not look wright to me very orange the service man said that's normal.I thought your the expert OK.He charged me $182.70.Febuary 2013,82 days later the furnance stopped working .I was out of town at the time,I call Horbett to be told the service call would be $89.00 and they would need a authorization in the amount of up to $ 250.00 I had no other option but to agree.the service man showed up same guy looked at the furnance called me and said we can clean it or sell you a new furnance.Being in the position I was in out of town I was not happy with that they wanted to sell me a new furnance.So I called Horbett talked to Ken Jr he told me that he never said that to the service man.They must have talked before calling me.Jr said he would have the service man clean the heat exchanger,Their was no sign of any soot problem in nov 2012 ,82 day prior.I was billed this time 547.56 for a total of $730.26 Remember I only authorized up to $250.00. That in excess of 297.56 .This furnance is a basic as a 1963 Chevy bis cane with a 6 cylinder.an as pristine condition as a Barrett Jackson automobile . After I returned home after repeated phone calls to Horbett heating and cooling leaving messages never to be returned ,I made a trip to their place of business on Genesee St .To be told Ken Jr was not their to leave a phone number ,so I did left 5 mins later Jr called yelling at me that I gave his counter person a really hard time,(very untrue) Jr and I met their 25 minutes later He agreed to refund me 1/2 back but he would half to consult with his legal dept first .I received a letter in March 2013 saying if I sign it Horbett would refund money and by signing it would release all liabilities from Horbett and there would be no further service work to be done.This is a rental property I was not going to take on the liability if something was to happen.So you the people who reads this you be the judge.As for me the word is being said Horbett Heating $ Cooling is not the company of choice.And for the A/C I had it installed in spring of 2013 for a lot less $$$$$$'.\r
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Pooch\r
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