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Businiess name:
Essential Therapy Spa
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Review by:
citysearch c.
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Review content:
we were told they would come back and get us from the sauna room (there are only 3 public rooms- so not large place). 30min into our appt, we went to find them and they said they were looking for us in the waiting room. Complete miscommunication on their part but to make it worse- they would not go through with the massage NOR would they reschedule. they were complete d-bags about it when I was trying to remain calm and professional. while I was there, two other customers complained about them waiting well beyond their appt time. what a circus..
I am disputing all charges, even the ADDITIONAL charges, but I hope you will just go somewhere else simply based on the fact that the mgr, Carlos, is just a plain ol' douche.
Pros: sauna
Cons: management
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