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Businiess name:
Pack and Crate Services, Inc., Bekins Agent
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Review by:
citysearch c.
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Review content:
We used this Bekins company to move across the state. Upon arrival to our new home we found 2 damaged items that could not be repaired. This probably occurred from the movers hired to assist us by Bekins at our arrival. We were not happy with these movers. Replacement value was about $500 to $600 dollars for these damaged items. It took me 2 months with a flaky and unresponsive claims person who works at this location to finally get an offer of about $60 dollars, barely a 5th of what it will cost me to replace the damaged items. The mover (though very nice)had told me I had coverage up to $7000 dollars that came automatically with the policy. This of course implied any damage less than $7000 would be reimbursed. It turned out the truth was they only cover a negligible portion based on the weight of the item. This was not explained to us and was very confusingly presented in the contract. We spent so much money for the move itself, there should have been better automatic damage coverage. Basically, they carelessly damaged our items and then refused to properly compensate us for it. I tried to reach the sales person who originally came to our home to present their services, but my efforts to reach him were refused. We will not be using them again.
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