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Businiess name:
Gothic Cabinet Craft
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Review by:
citysearch c.
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Review content:
This company is a complete scam. This early December, I ordered a sofa and the sales woman assured me that if something was wrong with the item, she will send it back to the manufacturer and issue me a store credit. After waiting 4 weeks, the sofa arrived and was completely defective and unusable. The delivery men left screws on the floor and a washer fell out of the back. They left my place quickly because I am sure they knew the sofa was defective. After feeling the fabric and cushions, I knew right away I was scammed. The sofa was hard as a rock, literally. The cushion stuffing sounds like cardboard inside. The fabric and stitching is cheap and extremely low quality. I called the sales woman the very next minute and she told me to wait two days for her to call back. She left a voice mail stating that she will not take the sofa back and no return or store credit will be given. Completely shocked, I asked her why she would lie to me and she hung up on me. I tried calling the main company phone number on the internet and they told me that they could not do anything and I have to go back to the store to figure it out. This sales woman called back with a vindictive attitude and loud ghetto tone. I just told her calmly that I will pursue a lawsuit for this insensitive scheme. I feel completely scammed out of a lot of money I saved up for a sofa after losing all my furniture during Hurricane Sandy. This is a terrible and dishonest thing to do to someone struggling and working hard to get back on their feet. This company is a disgraceful scam.
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