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Review content:
We're repairing our credit after recovering from financial hardships & was the reason we chose Mazda of Ridgeland. They have lenders that have 2nd chance loan acceptance. Working w/ Danielle who had been processing an online loan app, & worked a deal out prior to arriving. It was a bait & switch, when we got there the deal was not what they had discussed. Monthly payments increased over $400 which is what I paid for my BMW & they asked for double the down payment arranged. Interest on the car was supposed to be roughly 25%, when they apply that to their ""formula"" it came out to be about 75% interest to the cost of the car. (Car around $13k, interest was around $9k). We wanted to think about it instead of jumping to see if we could find any better options. We left a holding deposit so that they would not sell the car. Handed them cash, they wrote us a check when we went back, costing check cashing fees & losing a few dollars. Before they would return the money, I was asked to sit down w/ the Finance Manager who appeared very irratated that we weren't going through w/ the deal. W/ poor alternatives,we asked if they could work out a deal we were more comfortable with. They wouldn't budge on the down payment but lowered the interest rate a little & we returned, needing a car quickly. We moved forward on the deal w/ a replacement FM, Ross, who is far more pleasant to work w/. We ran into issues dealing w/ Danielle. She appears to be friendly & enthusiastic. Once she has your deal, her authentic behavior surfaced. She is the owner's God Daughter so maybe she is too comfortable. They want a list of all contact info on 7 References that they can contact in case you don't make your payment, they can harass your family & friends to find you. Weird thing is, engine has a kill switch and GPS locator so if you do not make your payment and they repo, they can find the car (you have to sign authorization during the contract phase so they can do this). When she had asked for the references to be scanned over to her, we had been busy getting settled here after a move, & I have an infant, & my fiance was working 2 jobs. I guess she had been sending me texts to get it to her, but I left my phone charger at my family's house and my phone was dead for a couple days. I got it charged and received several unprofessional, threatening, and disrespectful messages. She was threatening to repo the car if she didn't get the reference letter. She had later lost my fiance's financial information by mishandling his paperwork, & wanted new copies after the deal had already been completed (who knows where his info is floating around now), & begin with the messages again. She started threatening to take the car back again if we didn't get her new copies w/i hours of her messaging us, but we had let her know we were not home & would get it to her when we returned & she told us that we had to do it right then & it wasn't an option, her behavior was uncalled for since the mistake was hers. I only deal w/Ross when I call now; noticing things not working correctly. Broken visor, passanger window doesn't go down, lock button doesn't always lock doors which isn't safe when it counts, chips in the front window, & even worse, we have already had to have the car in their service department 2x for 3 new parts. 1st, car shut down cuz the switch board malfunctioned & disabled our car, battery had to be replaced, spark plug was cracked & they had to replace an engine coil. They felt no responsibility cuz its pre-owned, should have gone through a Certification process to be approved & running properly before being sold. Extended warranty doesn't cover the cost & said it's our fault because we bought the car used. We just had to spend another $440 to replace parts, & did I mention we have only had the car for 3 months?!? I wish we had more time before we had purchased to do so more thouroughly, & we probably would have never made this horrible deal with this lemon. Regretful!
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