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Businiess name:
Bridal's By Sandra
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Review by:
citysearch c.
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Review content:
HORRIBLE! They are a bunch of LIARS! I would never purchase anything from this organization. I purchased a gown off the rack on Saturday afternoon. It is not what I wanted. I felt pressured to buy it - both from the sales person and my family. It only needed to be hemmed, which they said would take 2 weeks. As soon as they opened Monday morning 10am, I called them. I told them that I was not happy with it. They said they would look into it and call me back. I called them back at 2:45pm the same day. They told me that the seamstress had the dress at home and did not start the alterations. I never authorized them to take the dress that I paid for out of the store!!! She would take the dress back to the store. At 3:41pm, Susan called me. I told her that I am not happy with the dress because it was not what I wanted. She went off for about 10 minutes telling me how beautiful the dress was. I actually had to cut her off to get a word in. She is not customer oriented at all. She was also trying to talk me into the dress when I specifically told her that it was not what I wanted. The dress is nice but it is not what I wanted. She is not a very good listener. Plus, she is an absolute liar. She told me that the dressed was hemmed and I could not cancel my order. It is amazing that the dress was suppposed to take 2 weeks, at 2:45pm it was not hemmed, but it was hemmed by 3:46pm. Amazing! It only took 1 hour to hem the dress just so they could stick me with it. I would never buy anything from them and would never recommend the store. If I could rate them zero stars, I would. Very Poor customer service. LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS LIARS.
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