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Businiess name:
Active Appliances
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Review by:
citysearch c.
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Review content:
Overall I had a terrible experience with this company. First the good, when my dishwasher broke I set up a diagnosis appointment with these guys via Whirlpool. The diagnosis appointment was pleasant, the appointment window was short and the technician was prompt. Two days later the company contacted me with a repair estimate and this is when things got bizarre. The quote for the labor seemed high so I asked the saleswoman how the cost for labor was calculated, i.e., is it a flat rate, or per hour, or per procedure, etc. For whatever reason the saleswoman could not answer this simple question and her vague responses were surprisingly rude, condescending and insulting for someone that was trying to gain my business. The labor for 1 of 2 of my repairs was fully covered by Whirlpool, so I asked her how much the labor for the 2nd repair would be. Her response to this question was ""we can't do half job."" I am sure that was an answer to some question, it just wasn't an answer to mine. When I asked to speak to her supervisor, her response was, ""I am the Supervisor."" In other words the rude discourteous customer service that she was providing was the best this company had to offer. In this fragile post-recession economy I am surprised that a business with such poor customer service can survive. In fact, based on my personal experience I have a hard time believing that any of the reviews below are from actual customers. I would not recommend this company to my worst enemy let alone my friends. (0/5 stars)
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