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Businiess name:
Discount Tire
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Review by:
citysearch c.
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Review content:
As a technician at a dealership, I have the knowledge to back up my bad review. I went in for a set of new tires all around, they seemed nice and the service was quick. well my car started pulling real hard to the right after the new tires and a week later my low tire pressure light came on so I pulled over and put my pressure gauge on all of them, I figured it was most likely due to the cold but it was only one tire that was low. Since I purchased their tire warranty certificate, I went back for a repair. they told me that there was nothing wrong with the tire so the ""rebuilt"" my pressure sensor.... this is where it all goes down hill. You can not rebuild a pressure sensor, they can only be replaced. Better yet, my car doesn't have pressure sensors it uses the wheel speed sensor to determine the tires pressure. This sensor can not be rebuilt either, to change it you have to remove the brake caliper, rotor and wheel bearing which they are not certified to do, nor did they have the time. So they BS'd me and lied to hide their mistakes, what really happened is that they didn't clean my wheel or seal the bead. Later I put my car on my lift at work to solve the pulling problem, brakes and front end all check out and I had an alignment 5 months before. (I did find however that they did not balance my tires, some had no weights on them so I balanced them myself which were almost 2.00 oz off, that is a lot). This left only the tires so I rotated the fronts to the back and the pull was gone. I went back because the tires are bad and they have a little note on their envelopes that read ""Remember...if you're not satisfied with one of our tires, please feel free to bring it back."" so I did just that. The man helping me had a very rude tone of voice implying I had no idea what I was talking about and tried to explain that tire balance changes as they wear (which is true, but not after a month of wear!) They pulled my car in and said the tires are fine but noticed a slight ""hop"" so they road force balanced them which they said solved the pull.... road force balance had nothing to do with tire pull. They left my tires the way I had them and called it good. These people are incompetent and liars. I will never go there again, nor do I recommend them to anyone.
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