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Businiess name:
The Tobacco Company Restaurant
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Review by:
citysearch c.
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Review content:
On a recent and first business trip to Richmond, I was directed to the Shockoe Slip area where I walked down Cary Street and encounted The Tobacco Company restaurant. I was completely ignored by the lower level hostess and had to ask for a table. I am certain this is because I was a lone female visitor. I was directed to the upper level hostess where I was again completely ignored while the hostess attended to a number of inane duties. I watched in dismay as I was completely ignored but eventally asked for a table. I was then led to the absolutely worst table in the restaurant - a tiny table for two immediately adjacent to the door to the kitchen and under a coatrack where people kept interrupting me to get their coats and hats. Please note this was around 2 pm and the end of the lunch rush with plenty of other tables available. I ordered the Grilled Cuban Sandwich which was dry and tasteless accompanied by a fruit cup with either tasteless or tart fruit. On my return home I emailed a letter to the person listed on the website as the Director of Operations, James McNamee, listing my complaints and dissastisfaction with my treatment, only to find the email was unable to be delivered because his mailbox was full. I then forwarded the email to another person listed as a contact on their website, Shannon Hicks, Director of Marketing, asking her to forward my email. After not hearing anything for several weeks, I attempted to resend my original email to Mr. McNamee three weeks later and still found that his mailbox was full. I am returning to the area next week and intend to avoid this place like the plaque and also to let my business associates in Richmond know of the service and lack of response to my attempt to communicate my dissatisfaction. There are plenty of other restaurants to choose from!
Pros: Good ambiance
Cons: Poor service, substandard food
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