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Businiess name:
Thompson Enterprises
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Review by:
Guest
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Review content:
When it was Bailey's we had a great experience.Bailey retired and sold the business to one of the employees I gathered. Mike Thompson talks a great talk. Unfortunately he needs to work on his business practices and professionalism. Not saying that they do not do good work, they do great body and paint work, but either they are still learning the ropes or just haven't developed the skills to run the business side yet. We have bent over backwards trying to accommodate their schedule on several occasions because we wanted the work done there. But, this last experience means we unfortunately will have to have the work done elsewhere.
* Dropped vehicle off in October on a Friday. Mike's mother calls me on the following Monday to say they are not going to be able to paint the vehicle due to an employee's family problems necessitating a leave of absence so they didn't know when they would be able to do the vehicle. So they put it back together and we pick up the vehicle and after talking with them agree to check back to see if they are are able to schedule at a later date.
*A few weeks later we check in with Mike to see if his labor problems have been resolved or not. We go by the shop to talk with him and his sister talks with Mike and she says he told her to have us drop the vehicle off on 29th of November. Both my wife and son heard them confirm the date and even watched them look it up on the calendar. They agreed to have us drop it off that Friday and would have a loaner for us.
*Show up 11/29 to drop off vehicle. Mike's sister says she doesn't see us on the drop off schedule and they don't have a loaner available. I don't know if she "forgot" to put it in the book or what, but she proceeded to basically hide for the next 20 minutes a few feet away out of sight..only reason we knew she was still there was a parts guy making a delivery looked behind the wall to find her standing there....
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