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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Laurie H.
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Review content:
We chose All State Van Lines because they promised a discount and good service. Sadly, we ended up with neither. They did their estimate over the phone, told us it was binding and then called us 5 days before the move was scheduled and doubled it. They then demanded $900 more for extra packing materials after the pickup, even though we were 880 pounds below the second estimate(which by the way was not binding as they told us it was.)
We paid $1900 for packing services but no packers came. Instead, they sent 2 young men who did not speak English very well to pack and load a 3 bedroom home with basement. I shudder to think what would have happen if we had not packed the basement and bathrooms ahead of time. The moving day took 13.5 hours. I had to begin cleaning my house at 9:30 pm because we were leaving the next day. The truck they sent was too small and we had to leave behind several valuable items. We were not reimbursed for these items because the driver did not add them to our "list." We were only given 2 days notice of our pickup despite multiple phone calls to All State. We had to wait 12 days for our delivery, much of it spent on an air mattress. When the truck arrived, it was the same size as the original truck but a different truck. Our mattresses and bicycles were strapped to the lift gate and got wet. The mattresses were ruined. They had left our 24 foot extension ladder on the original truck and no one knows where it went. Things were not packed properly and several items were broken or badly damaged, including an antique mirror. The movers threw trash around our home and did not pick up on either end. They did not understand our directions and we have ended up moving much of what they delivered and have had to carry it upstairs. We are not young people and this has been hard.
The moving coordinator has not appeared to care. I have had to will myself not to cry over this expensive nightmare.
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