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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Mary F.
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Review content:
I wanted to share our great experience with All State Van Lines Relocation (#10411048-06-A). Moving a wide assortment of furniture (including a few family antiques) and a large number of boxes from OH to PA was for me a huge challenge - but from the first contact with them, they arranged everything and followed up with us frequently so that we were completely aware of costs, timing, how fragile articles needed to be prepared ahead of time, etc. While everyone I had contact with throughout the move was very professional and patient with my questions, the customer service representative in particular was extremely responsive - very easy to reach by phone and email - or if not available at the time of the call, called me back immediately within the next hour or so. Amazingly - nothing was lost or damaged during the move (we had an assortment of "loose" items which simply would not fit into boxes) and everything arrived well within the original timeframe that I was given on the first call. Also, while the weather was great on the day things were picked up, we were not so lucky on the delivery day in PA. It was pouring rain and we were quite concerned about water damage to the furniture (those family antiques certainly don't need any more "spots") as well as the carpeting in the house. The delivery guys were wonderful! They were careful to keep all of the furniture covered while unloading and very respectful of the floors. We were thrilled that the delivery guys were willing to go the extra step to deal with the absolutely terrible weather (they were wet but our stuff was not) and as careful as we would have been had we been doing the moving ourselves. I definitely would use their services again!
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