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Businiess name:
Groove Ford Service Center
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Review by:
citysearch c.
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Review content:
Be careful!!!!! I returned for a third time and I purchased a 2014 Focus from this dealer. During the document signing you sign a paper that says 4 day 200 mile no questions asked return with a $499 restocking fee. I drove this car for 3 days and the transmission started messing up. I had the cruise control set at 55 mph and on flat ground and this car would rap the rpms up to red line and would not come back down. Pulling out into traffic in town I lost complete power and the car wouldn't go. I returned it to the dealer and they proceeded to tell me that this was ""normal"". Guess they like to take advantage of women but I know better!! The finance guy and my salesman started to look for another car to put me into. I wanted my old car back and they refused. I was then put into a Fusion which I rode home in and finally drove to work. The performance of this car was the worst I have ever driven. I expressed my dissatisfaction to the dealer and was told there was nothing I could do about it I was stuck in this car. I called another Groove dealer and asked if they could help my by putting me into another car. That dealers manager called the Ford dealer and spoke to them then called me back and told me I could get my car back if I pay the $499 restocking fee and then come to them to trade it in. I went to the dealer and got my car back and I will never go back again!!!
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