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Review content:
This was the worst dental care experience of my life. I arrived on time to my appointment, and was first greeted (if you could say that) by a cold, unfriendly receptionist. I filled out the paperwork, and then she proceeded to ask me the same questions I had already answered in front of the entire waiting room--including personal medical history. The waiting room was cramped, with not enough seating for all the patients, and I had to wait for an hour. When I was finally called back to the exam room, I had to wait another hour before I was seen by Dr. Cohn. During my wait, I had plenty of time to notice how dirty the room was, as well as how outdated the equipment appeared to be. The woman who took my x-rays made a comment about how the dentist was in a ""bad mood"" today because they ""were so far behind."" I also heard a woman in the room next to me sobbing. Looking back, this was one of the many red flags that I should have just up and left. Finally Dr. Cohn came to do his exam. Being in my late twenties and having moved a lot, I have been to quite a few dentists. This was the first time the dentist has ever done my cleaning, and not an assistant. Dr. Cohn started aggressively scraping at my teeth and gums, and I was in immediate pain. Mind you I do consider myself to have a pretty high pain tolerance, and I do expect some mild pain and discomfort when going to the dentist, but this was excruciating. When he paused, I said, ""That hurts a little,"" still trying to be a polite patient. His response? ""Oh, it hurts a lot. But this is the only way I know how to clean teeth. I'm cleaning as well as probing. Sure, if a hygienist was cleaning your teeth it'd be gentle."" He actually said that, with no apologies or no change in his method. While he continued to ""clean"" my teeth, I was struggling to hold back tears of pain. He also made comments about how if my husband and I had children, he's love to see how their teeth looked, implying they'd need a lot of dental work done because of my previous cross-bite and some of the work my husband has had done. After he was done, another cold, seemingly angry hygienist came over with a cup of water for me to rinse. My first few mouthfuls of water I spit out were absolutely full of blood. I was queasy and light-headed. I got out of there as quickly as I could, and as soon as I left the office, burst into tears. My gums were so swollen and I was in a lot of pain. I have never been treated with such disrespect in any sort of healthcare setting. I immediately called Dr. Cohn's office to cancel my 6-month check-up. The same, cold receptionist just said ""Okay"" and hung up, not asking me why I was cancelling or if I wanted to reschedule. No wonder the people that work there are so miserable. They have an awful boss, and you can better believe I will never set foot in that office again.
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