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Businiess name:
Davis Water Conditioning
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Review by:
citysearch c.
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Review content:
This business lacks professionalism. I called to have my reverse osmosis serviced at my rental home. I expressed to the receptionist, Andrea that this was a rental home and to coordinate a time with my tenant but to bill me for service and advise ME ONLY on parts and/or additional repair fees that would be in addition to their whopping $125 service call. The next day, I received a call from my tenant explaining in a voicemail that Davis Water couldn't come out until I authorized a $75 membrane part fee. She also stated she was informed of the $125 service fee I was incurring....UMM hello?! Why are you even involving the tenant in the financial aspect. It wasn't until an hour later that Davis Water left me a voicemail stating that the replacement part would be $85 and that I needed to authorize service. So my second gripe is with the discrepancy in price that was quoted to my tenant then left on my voicemail. After speaking with the owner, Steve Davis, he said he went ahead and met with the tenant to make repairs since she had authorization from me. So, what was the purpose of even calling me if you were just going on the word of my tenant to make repairs? I was about to cancel service only to find out it had already been performed. Subsequently I found another local business that would have come out to do the work needed for only $35 and roughly another $35 for the membrane replacement. Quite a difference in price!!! OH and I was later informed by the tenant that the service person who came out to the home was trying to pressure her into just replacing the unit entirely. Why are you giving a sales pitch to the tenant?!
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