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Businiess name:
King Audio Video Service
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Review by:
citysearch c.
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Review content:
Fast turnaround?????Knowledgeable employees? Ya right not these guys. Took my Pioneer navigation unit to these guys, for a simple pico fuse replacement. When I was there to drop it off the kid at the counter didn't even know what I was talking about when I told him what was wrong with the stereo in the first place. Which should have been my first clue NOT to leave my stereo there. I was told I would get a call on Monday or Tuesday, paid a ridiculous 60.00 dollar deposit and went on my way. Well called wednesday and they hadn't had a chance to look at it. Thursday finally got someone to look at the unit and fix it. They then charged my cc after I instructed them not to do so until the next day, and since I had decided to come pick up the unit I called today before they closed to let them know I didn't need the unit shipped they told me they had already billed my cc for the full amount... WHat listening skills, is it already tomorrow??They then began on a speel about the tax for shipping and local tax for pick up was different and they would have to refund my card and recharge it for the correct amount, but that they would charge a convience fee of 5.00 on the final ticket and would take 5-10 business days for the first transactions refund to get back into my account. They had no right to charge e in the first place, I asked if a simple refund in cash of the difference between the two totals could be given and they went on on aanother speel telling me my states capitol was the one at fault for them not being able to do that... Way to place the blame. I will never bring anything to these guys ever again!!!!!!! No customer service , no loyalty and they don't listen to there customers instructions. Bring it somewhere else, you will be glad you did.
Pros: What pros.
Cons: bad customer service skills, do not listen to customer
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