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Businiess name:
King Audio Video Service
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Review by:
citysearch c.
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Review content:
I took my Explorer radio in to this shop to get an estimate for repair. The next day I was quoted $175 to fix a radio that I had already paid $45.00 to have diagnosed. When I called for the estimate the employee answering was exceptionally rude and impatient upon answering the phone. (I couldn't find my claim check at the moment). I told him that $225 to repair a radio that was not getting the audio portion was too much and said that I would pick it up. When I got there I had to wait 10 minutes at the counter before anyone would respond from the back of the shop. (They have CCTV and a buzzer on the door). When someone finally came to the counter they began to tell another customer that they couldn't explain why the TV that she had brought in wouldn't work after they had repaired it. Another repairman finally brought my radio out and asked me to sign the work order for release. When I asked where to sign he said very curtly ""anywhere"". I signed the order, took my copy and left. The work order stated that the radio had been""cosmetically"" serviced. (They wiped the top of it off) When I got home I took the face plate off after noticing that it appeared to never have been removed for inspection. Paying $45+tax to have the radio removed (a simple 2 minute job), having it wiped off and returned with no written diagnosis of the problem is a gross ripoff ! These people have an attitude for ""take it or leave it"" and rudeness more than any other business I have ever dealt with. I will never go back to that place and don't recommend it for anyone else.
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