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Businiess name:
Mc Grath Lexus
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Review by:
citysearch c.
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Review content:
This is my 4th Lexus and my best experience yet. Have dealt only with Orland Lexus in the past. Selected the Westmont location as an option strictly for proximity to employment and will stay here because of excellent customer service.
Went to both Orland Lexus as well as Cadillac on this same day after looking for months on line. Neither of the other locations seemed interested in selling me a vehicle or couldn't be bothered. Sounds strange these days, but I find that many places still view a woman shopping alone still needs the approval of her husband so nothing is going to happen that day. They would both be diasspointed to know that I didn't.
It is too bad because I was a serious consumer with every intention of purchasing immediately. I had cold-called Lexus in Westmont and was fortunate to be connected with Rita Barkstrom. Rita listened on the phone and when I arrived on that Saturday (without any appt), she was with another client. What I liked most was that another sales associate was willing to step in and assist until Rita was free. That shows true professionalism in sales and a confidence in staffing. The teamwork is what I find impressive because at the end of the day, even though the sales person is receiving the commission, it is for the betterment of the dealership as a whole. That says alot about their leadership.
Once Rita was free she spent a great deal of time with me and when I left I felt very confident that we would close the deal on a new car once we both obtained the information we needed.
Delivery was seamless and every aspect of the facility was impressive.
Yesterday received a follow up call from Rita and it was pleasant to know it was just a courtesy call.
Again, I am a loyal Lexus driver and commend the staff at the Westmont location for their consistent professionalism throughout.
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