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Businiess name:
Heritage Energy Inc
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Review by:
citysearch c.
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Review content:
This company is a rip off. I called to lock in a price for kerosene. I also wanted a full service contract. I was given a price of $4.10 a gallon for 250 gallons of kerosene. I was told I would have to have someone come and inspect my furnace. I spoke with Allison and told her I didn't see a problem because I have ALWAYS had a full service contract on my furnace and NEVER had a problem with it. I also mentioned that if I couldn't get a full service contract that I would take my business elsewhere.\r
I was told they would have to have a check by the end of the week. This was on a Monday. I mailed my check out along with a letter to make sure that we agreed upon the price of $4.10 a gallon. I also asked for an appointment to have my furnace inspected.\r
I heard nothing, so I checked my bank account and the check was immediately cashed.\r
I should have know there would be problems the minute Allison insisted on having a check by the end of the week.\r
Well, Heritage inspected my furnace and refused a full service contract on the grounds that the furnace was too old.\r
I immediately called Heritage and spoke with Donna. I told her that I wanted my money back and I was told that I would have to wait until October. They got their money the end of August. I told her that was unacceptable because I would need the money to put towards another company's plan. I reminded her that they wanted the money immediately so it was only right that they return it immediately.\r
Well, it is October 4th and I had to call them to ask where my refund was. Karen started giving me the runaround and I quickly informed her that I had already filed a complaint with the NYS Attorney General's office and that I would be sending them fax the minute I got off the phone. I hung up. It didn't take 5 minutes to get a return phone call telling me that my check was mailed and that I should have it today. Sure enough, the check was in my mail box BUT it wasn't for the $165.50 that I gave them. They gave me $103.00 back. Again I called and spoke with someone else. I asked what happened to my full refund. She apologized and said that another check would be mailed out. I asked when and she said either the 15th or 30th of October.\r
Now Heritage knows full well that a customer is suppose to sign up for capped pricing in either August or September. It seems to me Heritage is now playing games an trying to prevent me from saving money by capping my price for kerosene.\r
I have placed a call to the NYS Attorney General's office and am hoping they will contact Heritage by phone and tell them to return my money.\r
I have NO WRITTEN CONTRACT with Heritage even though I asked for one, so Heritage has NO RIGHT to hold any part of the money I gave them.\r
I am now going to warn everyone in my neighborhood to stay away from this company and do my best in every way possible to warn others that this company is totally dishonest.
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