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Review content:
I do NOT reccomend this facility to anyone. My Lucky, an emotional support dog prescirbed by my doctor, and my best friend, was hot by a car this past weekend. (Yes, he is okay and revovering well). Being that it was an emergency I had grabbed the keys to my mother's car, had no shoes on, and had no wallet. I also had a 3 month old puppy in the car with me. I couldn't reach my mother, so a friend showed up to help pay the required $100 fee in order for them to see him. She had brought a card with only $91 on it, and I explained to them that my mother was on her way if they could just take the $91 so Lucky could be tended to and I would get them the $9 when my mother arrived. They said, ""We only accept full payments."" Okay, fine. I understand a policy is in place for a reason, but I received so empathy or any sense that they related to me in my pain and misfortune. My dog's side was exposed, for the skin was torn nearly all off and needed care. They were cold and didn't give off the impression that they loved animals. (Not that it's a requirement to work in Vet's office, but you would think.) When the doctor explained to me Lucky's condition, he was very cold and matter-of-fact. He provided little hope and said my cost at their facility would be around $1,600 and it was due now. I talked ito ver with my friend and I was thining of all my options. I asked the desk assistant if there was any other place that I could take him where they might accept payments. I didn't have access to $1,600 right at that moment. They referred me to Fort Wayne and Michigan City. When I asked about close by places in Michigan, they said there were none. I sid, ""So, If I don't come up with the $1,600 right now, do I just take him or what happenes?"" The doc responded, ""No, you can't take him. If you can't pay, then we will put him down."" Again, NO EMPATHY or care in his voice. \r
I said I would just take him to a different Vet. He asked ""Where?"" and I responded by saying, ""It's my dog. It doesn't matter."" (Only implying that I would find a place since I was the only one that seemed to care about the wellbeing of Lucky.) He immediately caleld the Humane Society, claiming he needed legal representation. The officer came and NEVER spoke to me, the dog owner, jsut went to the back and spoke tot he Vet. She came back out and sat in the waiting room, stil never speaking to me. My friend called River Valley Equine Clinicn and small animal hospital (where she takes her pets) and they had an on-call vet available. He caleld me and we decided he was best for Lucky. When I told the vet where I was taking Lucky, he responded with the doctor's name, as if he knew exactly who I was talking about. (Rememeber when they knew of NO OTHER place for me to go.) Hmm. Anyway, I took Lucky to Dr. Brant in Niles at River Valley, and He is wonderful. He LOVES animals and that is his first priority. He was very empathetic and caring. He was so caring and wonderful. You could tell he loved his job. So, in closing, do not take your animal to the Animal Hospital on grape. They don't really care, just in it for money. And it's not like I wantd them to treat my dog for free, I just wanted options and some human understanding. They provided none.
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