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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
I moved from Virginia to Oregon. I hesitated on using All State Relocation services but was convinced by Renzo that the bad reviews I read were just isolated and that All State Controls all aspects of the move and the money that is paid by the customer. That is just one BIG lie. All they control is their Broker fee. The low ball estimate I was given was less than half of what I ended up paying. I was called 5 days before my scheduled pick up and was weight estimate increased 4,000 lbs. My actual weight was twice what they estimated. My delivery date window in Oregon was 8/2-8/8/13. Nationwide Carriage Lines was hired by All State to move my property. All State changed account manager's on me 4 times during my move and nobody there could provide me with any reliable information about my move. The truck driver and his helper were friendly and courteous but not very knowledgeable about loading. The driver's teenage son's also helped load my property which made me nervous. With 20 boxes left to load, the driver told me he didn't have anymore room and asked me which boxes I wanted to leave behind. I then had to tell them how to load the rest of my boxes. After they loaded our property, the driver got on his cell phone and later said that he believed the weight was 1,200 lbs more and adjusted my balance due on delivery. He said he would call me in a few hours with the exact weight after he cleared the scales. I never heard from him or anyone else for the next 7 days. No one from All State had any info on my weight or projected delivery date. I was told Lie after Lie from everyone involved in my move. Everyone at All State were either Incompetent or Liar's. At first, I was told that there were 3 drop offs and I was the 4th. The truth was that the Driver was Zig-Zagging across America doing 18-20 moves. My delivery was made on 8/22/13, with numerous items broken and missing. No apologies, just "well there's a lot of shifting weight going on, what do you expect". Save yourself the agony, choose Mayflower or Allied.....
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