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Businiess name:
Breathe Day Spa
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Review by:
citysearch c.
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Review content:
My first and last visit to Breathe Day Spa consisted of an overpriced massage that was nothing to write home about - I've had 10x better from my boyfriend. I paid $30 extra for a scalp massage that consisted mostly of the girl gently spreading oil all over my face. wtf???
In addition, I was told that I did not need to present the gift certificate that I had purchased for my mother last Christmas. I was told more than once while booking the appointment that if we could not find the actual gift certificate, the spa could find it in the system, and that this was not a problem. When I mentioned that we would try to track it down, the girl confidently responded and I quote "Don't bother".
When my mother arrived on the day of our appointment, she was told that she absolutely HAD to have the actual gift certificate, that there was no way for the Breathe Staff to locate this otherwise. I wound up having to pay for the service, find the gift certificate (luckily), and bring it in for a refund. This was a major hassle that could have been avoided had the girl told me this when I booked the appointment.
I understand and appreciate the fact that the girl who booked the appt obviously had no idea what she was talking about. I understand and appreciate the fact that the staff could not look up the gift certificate in their system. What was extremely frustrating was the way they handled the entire situation. Not once did anyone apologize for the misunderstanding. Instead, the girls at the counter more or less called me a liar, saying that they would never have said what they did over the phone.
My recent experience at Breathe Day Spa left me feeling uptight, agitated and extremely disappointed. Isn't this the exact opposite of the way a day at the spa is supposed to make a customer feel? Especially after dropping $500 for their lackluster service. I am sad to say that I would never recommend Breathe Day Spa to any of my friends - nor to my enemies.
Pros: Kandie the Nail Technician was the highlight of my experience
Cons: Parking, Massage Technique, Price, Professionalism
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