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Businiess name:
Jolie The Day Spa & Hair Dsgn
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Review by:
citysearch c.
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Review content:
I had the WORST experience I have EVER had at a spa at Jolie! First of all, this was a gift from my boyfriend, which I was very much looking forward to a nice relaxing facial and unfortunately turned out to be the COMPLETE OPPOSITE! I arrived 15 minutes early, was actually warmly greeted by those working at the front desk, filled out my paperwork, then went back to the locker room to change into my robe. After waiting on the couch for the esthetician, she finally came to get me for my facial and was COMPLETELY AND UTERLY rude!!! She spoke 5 words to me, maybe, the whole treatment, never once cracked a smile or looked like she was happy to do her job. To be completely honest, she looked like she was EXTREMELY angry about something and was taking it out on me. And the most unbelievable part of the whole experience was that she failed to explain or even tell me what she was doing to my face during the facial, what products she was using or what they were for. Excuse me, but this was a CUSTOM facial and it was anything but custom!!! Then she popped a few blackheads without even telling me which hurt like hell and I was totally unprepared for. Overall it was the WORST facial I have EVER had and I feel so bad that my boyfriend wasted his money on this! and most importantly, before writing this review, I emailed the manager to let him know what happened, he has YET to email me back and its been over a week! OBVIOUSLY they don't care about their customers, which is why I will NEVER EVER go back here nor will I advise anyone to that awful spa! Seriously, I cannot believe how unprofessional Brenda was in performing my facial, I hope everyone reads all these reviews before they decide to waste their money here!
Pros: the candles smelt good
Cons: everything from the unprofessional staff to the careless manager!
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