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Businiess name:
VCA Ark Animal Hospital
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Review by:
citysearch c.
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Review content:
I would like to preface this review with the following:\r
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1) I went to this veternary clinic for over a year, so I am very familiar with them. This is not an angry, spontaneous reaction to one bad experience.\r
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2) My review is not reflective of my vet, but of the whole experience.\r
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That being said, I will not be returning to Animal Ark for the following reasons:\r
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a) Overbooking. Setting an appointment at 3pm means you will see a vet at about 4pm on their best day. This happened nearly every visit we scheduled. \r
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b) Staff. The veternarian we worked with was very good (Dr. Ceipley) but the staff they employed come across many times as insensitive, irritated with simple requests, and sometimes downright lazy. For example, when I told them I was dissatisfied with the service I was getting, rather than asking why or being even the slightest bit apologetic, they made excuses for their behavior, and then seemed not to care that I was taking my business elsewhere. Again, this is after 1.5 years of loyal customership.\r
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c) Expensive! They rarely let you know what your options are, just the most expensive one... only upon grilling will they reveal less expensive treatment options.\r
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This is really unfortunate as I liked Dr. Ceipley and felt she was a very capable and caring vet, but the rest of the experience has driven me off. Buyer beware!
Pros: Veternarians are knowledgeable, easy parking.
Cons: Long waits, bored, insensitive, irritated, and lazy staff.
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