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Businiess name:
Intown Family Practice & Sport
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Review by:
citysearch c.
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Review content:
My first experience at this practice was fine. However, I mistakenly gave them an old insurance card--my husband's nonprofit went through a period where they changed insurance multiple times). When the office sent a bil and informed us that our claim had been denied, my husband called about a week later to provide them with the correct information. Due to confidentiality, they couldn't take the information from him. I forgot about it for another two weeks, but when I remembered I called with my information. When I identified myself the office manager commented icily that it had ""been quite some time"" and proceded to chastice me severely, even though I told her that I was willing to pay out of pocket for my mistake. However, she seemed more concerned about scolding me than getting paid, and continued to berate me. I don't have a problem paying out of pocket and filing the claim myself, but I do have a problem been treated like a two-year-old. While it was certainly a careless thing to do and an inconvenience for the office manager, it in no way justified a verbal attack. While my husband couldn't take care of the problem, I think his calling for me demonstrated an honest desire to resolve the situation. My calling two weeks later did as well, though it was not as quick a response as they might have liked. When I asked the office manager to have the doctor call me she wanted to know if it was in regards to the current situation, and told me she'd spoken with him and had the power to make decisions. That was all fine, and, while inconvenient, not something I argued. What I wanted to speak to the doctor about was her treatment of me. I ultimately emailed him because I wasn't sure she'd give him my message. Unfortunately, his response was that he was sorry I felt I needed to find another doctor and that I did not agree with their billing practices. I was fine with their billing practices, but not with been treated like dirt. Unless you are a maschochist, go elsewhere.
Cons: Service of office staff
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