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Review content:
I apologize for the length of this, but if you're considering visiting this ""clinic"" for laser hair removal, I would suggest reading this whole thing. I visited this clinic at the recommendation of a friend for hair laser removal on my bikini area. After waiting an hour for my visit, I was attended to by a lady who looked as if she had been subjected to chemical burns...which didn't make me feel good, considering that she was the one who handled my procedure. I was told that the actual procedure might ""pinch."" Instead, it felt as if someone was ripping my skin off. I told the girl that it felt more severe than a pinch, and she just looked at me and continued. (Just as an aside, if you get the bikini line area, don't expect much; they did approximately three square inches on either side, and they do NOT go all the way down the actual bikini line). After she finished, I could barely put my pants on. The next day, I had sores all over the area that I was ""lasered."" A few days later, they scabbed over and looked even worse. My boyfriend said I looked like I had VD - that's how bad it looked.
When I called and complained, the girl who answered the phone explained to me that she would put it in the notes, tell the doctor, and call me back. Well, after two weeks and no phone call, I called back and spoke to a different girl. This second person told me that the first person I spoke to was actually the one who had burned me, and didn't report it in the notes or otherwise, and had since been fired. Nice, right? Anyway, it was a month later and the scabs had fallen off, but I still have the scars. I told the second girl this information, and explained that I didn't want to continue my treatments (there were supposed to be six in all). She told me that was fine, and convinced me to come in a second time to allow the doctor to look at my scars. The second experience was even worse than the first. I waited even longer to see the doctor, who, when she finally showed up, said ""Let's see your little burns"" in the most condescending voice ever. I showed her, and she told me ""oh those aren't healed, when they heal they'll be normal color."" Given that it's been three months (not to mention I know my own skin's healing process), I told her that I didn't think it was going to get any better. She then stated that ""when a woman your color gets burned, the scars are white."" Now, I am a woman of color with plenty of scars (burns etc), and none of them are white. When I told her that, she just looked at me, shut her folder and told me that I needed to call ""groupon"" and complain and then left. Problem is, I didn't use a groupon. I was so mad when I left, I felt like telling everyone in the waiting room to leave unless they wanted to get maimed. Never again.
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