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Businiess name:
Pagano, Peter J DDS Artistic Dentistry
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Review by:
citysearch c.
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Review content:
Business Manager response to comment by Jon S.\r
\r
Jon, our Patient Coordinator remembers well your call to schedule your cleaning. You asked about air abrasion and she informed you that we use Ultrasound technology in our cleanings. Air abrasion can also be used in treating cavities, and since your comment refers to “drills and shots” it’s not clear whether you were asking about cleanings or cavity treatment. You told her you had already purchased the Groupon and so made your appointment in the same call.\r
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Your visit indicated a problem area around the crown that you mention was broken. This required an additional $40 x-ray which you consented to. Patient consent before treatment is an ironclad policy in our office. It’s simply not worth $40 or any amount to risk patient upset. \r
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When it came time to pay, you did not communicate any disagreement or unawareness of the fee. You and she discussed having your x-ray sent to our in-house endodontist for diagnosis-- at no additional charge.\r
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You mention being scheduled on a day when “most major issues couldn’t be addressed” and “milking” you for appointments. It's not clear what issue was not addressed: You were offered same day treatment on the cavity and as for the root canal, we submitted your x-ray to our in-house specialist for diagnosis, actually saving you an extra appointment with a specialist. You were called with the diagnosis, but have not returned the call.\r
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As was offered to you the day you were in, you may schedule your cavity treatment and get your bleaching trays.
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