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Businiess name:
Saltzman Tender Care
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Review by:
citysearch c.
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Review content:
I called to make an appt. I wanted to get 4 teeth replaced due to an MVA. Just out of the military after 13 years and this woman was pushy, rude pretentious. Not serving me but telling me, instructing me, demanding. Not service oriented. Acted like I needed something from her and I was going to pay the 4k right up front in cash. She acted like maybe they would help.
Then she called me on vacation and made demands that I give her my insurance card info NOW. That this was policy and I had no choice to stop my vacation and meet her demands.
The dentists might be great. I fear a great many people will never know because of the rude office staff. The Dr's could be the best but she deflects a good portion of their business I am sure. I don't say this easily. I became ill and she had been so intimidating that I was afraid to call and let them know I couldn't make it.
I feel sorry for the dentists who own this business. Unless they support this kind of interation between them and patients/clients/cash paying injured combat vets just back from Iraq.
I am sorry I missed my appointment but she made me feel so uncomfortable I couldn't get berated because I turned ill the morning of her demands.Now I am afraid to go there ever because I fear reprisal. This person who takes the calls has to limit the patient base. Unless they have too much money or too many patients then she is devaluing the business. If the Dr were to call me and explain, offer me a discount for paying in full and work with my insurance company then I would return.
I want to end stating that the office woman may have been acting appropriately. I do not wish for her to get reprimanded, fired or disciplined. This is just my humble opinion. Maybe I scare easily or misunderstood. I would never mess with someones lively hood. Just because I was offended doesn't mean it was offensive. If they didn't need or want my business I wish they would just say that rather than treating me so badly that I didn't want to come and so badly that when I fell ill I was too intimidated to let them know.
A friendly, wonderful receptionist can make a mediocre clinic into a highly lucrative business. I am afraid to call let alone show up. Please don't be rude back to me. I actually have altruistic motives and hope this gets fixed and I can get help.
Lincoln
Pros: NA
Cons: If Dr's are gifted the patients never find out
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