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Businiess name:
Caprial's Bistro & Wines
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Review by:
citysearch c.
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Review content:
I'll be up front: this has nothing to do with the food. In fact, I haven't even stepped inside the building. My husband purchased a gift certificate for me on our wedding day (yes...cooking classes as a wedding gift. you can imagine how special i felt!). \r
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I'll take responsibility for the part where i lost the certificate for awhile. then found it, but unfortunately had a baby who's been in the hospital most of her life now, so cooking classes were out of the question. I called to ask for grace on the expiration date. The woman on the phone literally laughed at me, and said they just wouldn't honor it, and that it wasn't her fault I neglected to use it. I said i totally understood that, but was hoping there was some kind of compromise...maybe honoring half the amount. She said there would be no compromise, it was too complicated for them to balance their books with a certificate that expired. I said it wasn't hard to balance the books with the extra money my husband gave you for nothing in return. \r
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It's not like I don't take responsibility here, but some amount of compassion or at least kindess would have been appreciated. laughing in my face was completely uncalled for. certainly offering me a lunch in the restaurant wouldn't throw off their books, and could've created a repeat customer with good things to say about the business' ethics. \r
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shame on you, lady.
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