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Businiess name:
Spruce Street Internal Medicine
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Review by:
citysearch c.
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Review content:
I followed Dr. Sheila Ling to Spruce Street Internal Medicine from another practice because I like her so much, but after years of struggling with the rude office staff, I'm leaving. \r
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The last straw is a bill that was submitted to insurance, but had the wrong information, so it was rejected. Instead of working with the insurance company, the billing department/office manager came after me. They put very little effort into figuring out why the claim was being rejected and alot of effort into harassing me. And like the previous review, the tone the office manager takes is very unpleasant and insulting and will leave you angry and frustrated.\r
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While the doctors/nurses may have good intentions, this practice, deceptively located in a ""quaint little house"" is not about caring for patients. Everything from always being put on hold when you call, to the ""cool"" greeting by the receptionists to the poor follow up on messages to the unhelpful billing department confirms this feeling.\r
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The care provided by the doctors and nurses is completely negated by the office staff and, it seems, that is not likely to change. For this reason, I cannot recommend this practice.
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