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Businiess name:
InterContinental New York Barclay
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Review by:
citysearch c.
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Review content:
We arrived at the hotel at around 10:45am. Check-in was not until 3pm, but we wanted to drop off our luggage. The man who checked us in confirmed that our king-sized bed, non-smoking room would be ready at 3pm, we would just need to stop back by to pick up our room key. \r
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We got back to the hotel around 5:30pm. We were told that our room was not ready yet. He also stated that the room had 2 double beds. We informed him that was the wrong room. We were also told that the room probably wouldnt be ready for another 45 minutes, but that was not guaranteed. We told him this was not acceptable because we had plans and we needed to get ready, PLUS it was not the room we were scheduled to receive. He said we could use the shower in the fitness center, completely ignoring the fact that it was the wrong room. He offered us another room, but said we would need to check out by 9am!!! We asked to speak with a manager he went around to the back for awhile and finally came back to the counter without a manager, but he said he found a room with a king bed that was (magically) available. \r
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The room itself was small and Ive seen bigger bathrooms at gas stations. It was at least quiet and the pillows were comfy; however, as I pulled the covers up, my hand was stuck by something sharp. I found a big, upholstery type pin sticking through the comforter. I called down to the desk and the night manager apologized and offered free breakfast. I declined the breakfast, but since we had already ordered coffee service for the morning, he said hed take care of that -of course, they tried to bill us for it later. \r
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At the bar: we ordered the Maui sampler it was unremarkable, but not bad for bar food. At least the service was good our waiter was very attentive.
Pros: comfy pillows, location
Cons: rude/inattentive staff, issues with check in, "neglected" feel
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