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Businiess name:
Cavender's Horsetown West
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Review by:
citysearch c.
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Review content:
How's this for customer service: I bought a sunscreen for my horse. When they recommended a spray I raised my concern and told them I preferred the cream since I always have used cream before (bought it there of course). But they insisted for me to give the spray a try. I did try it and I did not like it. When I went to exchange it they said it was their policy not to exchange this product. I told them I did not want the product to begin with but they insisted I should get it, not telling me that I could not exchange it later. I asked the manager if at least they could give me a credit for just HALF of the price since I have been a customer of them for 14 YEARS. Her answer was NO. Okay then, I will not recommend this store to anybody as there are other places to buy what I need (Stateline Tack, Valley Vet, Country Supply and others, many with free shipping), so I will take my business elsewhere.
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