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Businiess name:
Malak Jewelers
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Review by:
citysearch c.
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Review content:
It is logical that a jewelry store would keep their doors secure. The bell is very easily accessible and the associates are quick to respond. \r
\r
The exchange-only policy is clearly posted in the store and at the register, as dictated by state law. It is also communicated by associates at the point of sale. \r
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The owner resides in North Carolina and remains "out of town" from the Virginia location - however, he was on the phone when the customer was in the store and did hear the entire conversation. A sincere attempt to satisfy the customer was made the following day and was received with an agressive, threatening, and hostile response. \r
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Sometimes, customers are impossible to please. That does not change our number one priority: complete customer satisfaction.
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