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Review content:
I've been to Geoffrey's before for friends' bdays. The food was consistently mediocre at best, or not fresh / stomach-cramp-inducing at worst. Plus simply AWFUL service; rude and slow, e.g., waiter never comes back and you're dying for a drink refill or your raw steak needs more time on the grill when you asked for well-done. So this was my experience, but when it's your friend's bday dinner, you can't not go just because you don't like the restaurant they chose. NOW, NEVER AGAIN. Geoffrey's does not understand the definition of SERVICE, which is, after all, their industry. Our recent experience is the LATEST in Geoffrey's backward concept in how to run a fine-dining restaurant: We and about 25 other physicians were invited to Sunday brunch for a pharmaceutical presentation. As usual, the service was snail-paced (e.g., at least 20 minutes before a drink order was taken, if it was taken at all -- they missed some of us), but I expected this so I wasn't surprised. Our host had set up a pre-set menu. My dad-in-law has a dietary restriction and could not eat anything off the pre-set menu. So when the waiter came to take our orders, dad asked for a simple modification on the pre-set menu (not even a substitution): the cobb salad, minus the meat. Easy enough, you would think. The waiter informed us that the chef ""REFUSED"" any special orders; you had to order exactly as it was. Very strange, we thought, but oh well. So my husband approached the manager and very politely asked if his dad could order off the regular menu, and we'd pay for it ourselves, separately. In response, the manager yelled, ""I'VE ALREADY DONE ENOUGH FOR THOSE TABLES; I'M NOT ACCOMODATING YOU!!!"" Just like that. The refusal for a simple accomodation was appalling, but the yelling, arrogance, and rudeness was shocking and simply out of line. Not a way to run a high-end restaurant. \r
Pros: On the water.
Cons: Everything else.
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