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Businiess name:
Superior Moving & Storage
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Review by:
citysearch c.
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Review content:
AVOID!! This company has awful customer service. Owner (Mark) was immature and disrespectful. He canceled our reservation 2 days before our move then refused to come to the phone to speak with me directly about it.
Scheduled my move with Joe. Two days before our move, our settlement time was changed and the sellers wouldn't allow early access to the house, so I called Inferior to ask if the movers start time could change. It took 4 calls and 15+ minutes on hold before I could speak with someone.
Mark said the moving time couldn't change since they had another job after mine, but wouldn't say what that job's start time was. Mark suggested that the movers take a hour off for lunch, but that wouldn't resolve the issue. My husband spoke with him and was also told the start time couldn't change. My husband asked if they could give us 5 minutes to see if another moving company was able to start later. Mark suddenly announced that we were off the schedule and hung up.
I immediately called back. Again it took several called and long minutes on hold before I could speak with someone. Asked to speak with Mark directly and was told he was on a ""teleconference"" and that he canceled our reservation since my husband told him to. That was simply not true. I explained that we were moving a household in 2 days, we still needed them to do the move and that I had simply called them to see if they could be flexible. Then was told that my husband asking if we could have 5 minutes to find another moving company is considered a threat. I explained that it wasn't meant that way; that we were trying to resolve the timing issue we had. Then was told that they had already booked another job in my time slot.
Again I asked to speak with Mark directly and was told no. Finally I realized that I couldn't have my possessions handled by a company that treated their customers so poorly. I hung up and found another mover. I recommend that you also find another mover!
Cons: Owner (Mark) is immature and disrespectful
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