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Businiess name:
Superior Moving & Storage
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Review by:
citysearch c.
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Review content:
I hired Superior Moving & Storage, Inc. to move a spindle piano from my sister's house to mine. It was an easy move - one mile with no stairs on either end of the move. Superior's guys somehow smashed the piano on the one mile trek and didn't attempt to make appropriate reparations.
After picking up the piano from my sister's house, they called to tell me that they had damaged a leg of the piano and that they were going to send it off for repair to a ""piano specialist"". After six weeks they finally delivered the piano to my house. The leg was glued and bolted but still obviously broken. Despite this I was still forced to pay Superior in full in order for them to release the piano from their truck. Much worse, upon getting the piano into my house, it became obvious that the piano had sustained major internal damage, which Superior hadn't bothered to mention. I hired a real piano specialist to repair the instrument, which cost me $750.
When the movers sat in the driveway with the instrument on their truck, Mark, Superior's owner, made himself immediately available over the telephone so that he could inform me that without full payment he was not going to release the piano from his vehicle. After the delivery had been made and I had learned the full extent of the damage, I called Mark several times to discuss the situation. He ignored all of these phone calls.
In sum, Mark runs a really shoddy operation. I would discourage anyone from using Superior's services. Mark's guys are low quality movers, and Mark is a crook.
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