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Businiess name:
Superior Moving & Storage
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Review by:
citysearch c.
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Review content:
-Don't go by their quote because they under estimate and not by a little. What should have been around $1000 came to $1750. They add a lot of hidden fees that are not included in the quote. They sent 1 truck and it was too small to fit everything. So where does that leave me, I have to add another one. The house was loaded in under 4 hours despite this. The second truck was only there for 20 minutes and loaded. They quote me an additional 5 hours to unload into storage and tell me coming out of storage will not be as much since they load it in a way it will pack onto the truck quicker. They fail to tell me I am paying for the 2nd truck for this entire 5 hours, even though it only took 20 minutes to load it. I have been trying to get a written break down of the moving costs since November 7th. I am told to talk to Tom and this has gotten me nowhere. I finally talk to Tom in person and he pulls my file and tells me he will get back to me that day- this was over a month ago. I also expressed my concern to him over the initial move cost and he tells me moving in will be much less. I talked to Joe yesterday and he tells me the accounting dept has to get this for me. I have been to this place and believe me there is no accounting dept. Is this the area that hides all the cash only payments fromt he IRS or charges a 3% credit card fee?\r
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Move in day comes and I am told to check in at 8:30 by Mark(the owner/president). When I call I am told by Joe to call back at 11:30 but again not to worry because it will cost less coming out of storage than going in. I call at 12pm and he tells me they are still loading it and I have a lot of stuff. They finally show up at 3pm and I am told I owe for 7.5 hours and to finish the job it will be $2200!! I ask why and they tell me that it will take until 8pm to unload the trucks. It was unloaded in 2 hours vs their wuoted 5 hours. STAY AWAY FROM THEM. They rip you off. If it took 2 hours to unload why did it take over 6 hours to load (45 minute drive to house taken out)?\r
-Also keep in mind they charge extra to stretch wrap your belongings(which I had done anyway myself without knowing this). They don't give you all the info when they quote because they purposely set you up to have no choice but to pay them to do it. \r
-They scratched up and dented my new washer and dryer and then tell me they are only responsible for it unless it is broken. Over a $1000 for these 2 items and they are not responsible!!
Cons: Everything
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