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Businiess name:
Superior Moving & Storage
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Review by:
citysearch c.
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Review content:
I used Superior because of all the good reviews. However, my experience was TERRIBLE, and I would not recommend this company to anyone that I actually liked.
I had everything set up in advance with the company. At 6am, the company calls me to tell me that they don't have movers for me. They wanted to know if I could wait until much later in the afternoon, or the next day. I told them that I flew into Philly to move apartments. (I was working outside of Philly at the time). I couldn't do a time outside of the one that Superior Movers had promised.
The person on the phone hangs up abruptly. Then calls at 6:15AM and says, okay we got a crew together for you. This new crew called me 4 times before 7 AM to confirm and reconfirm items that I had gone over with the company several times before. Rather than feel reassured that the crew was conscientious, I started to feel really nervous. A business who's sole purpose is to move people, should have its act together and 1) have a crew ready and if not 2) not have to call the client 4 times right before a move.
When the crew got to my house it was worse. I told them they couldn't park in the back because it would be too narrow for their van, so they'd have to park on the side street up against my apartment. The crew ignored my suggestion, backed into the house and HIT THE SIDE OF THE APARTMENT PILLAR WITH THE TRUCK.
At that point, they drove forward, looked embarrassed and guilty, and used the side street like I told them to use.
Then when they were moving my things into their truck, they said they'd have to charge me extra for boxes. I told them that I discussed this with their head office and that boxes should've been included with my service. They VEHEMENTLY disagreed, and told me I'd have to pay them 20 extra dollars per box.
I then called the head office and asked them how much a box would cost. The head office told me 10 dollars per box. These guys were totally trying to rip me off. I then asked the head guy why I was even being charged for boxes when it shouldve been included. The head office guy on the phone said fine, boxes are included.
At one point, the crew decides that they can't move my bed without charging me an extra 50 bucks because they have to take it up the stairs. I asked them why because they knew ahead a time about the stairs. This was discussed before hand. Then they wanted extra money for a mirror because they didn't want to break it. This was already discussed before too. They then wanted me to put in writing that I wasn't going to hold them liable for damages to the building! They refused to do work until I wrote this in writing.
They would mess up the property, and yet weren't going to be held responsible even though I had nothing to do with it!
When they finished putting in the last chair, one of the guys like ""we're off the clock!! we're off the clock!! i'm not doing a single thing more!! we're off the clock""
These people were suppose to help me unpack since a lot of my items were large furniture pieces that I couldn't move on my own. This was prearranged when I called to set up my appointment.
My apartment was a mess because they didn't ask me where to put anything, and at that point I just wanted them to leave.
They reached their hand over for a tip, and I looked at them with shock. They were so bad. I couldn't believe they wanted a tip. The crew was a team of 3. One of the guys seemed to be as confounded by the other two's behavior that he shook his head and walked out.
So yeah. I would pass on this company.
I've had other movers before, and this one was so so terrible. It was such a bad day. :(
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