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Businiess name:
Struebin, Marla, Md - Valley Young Peoples Clinic
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Review by:
citysearch c.
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Review content:
After a few bad experiences I finally pulled the plug on this establishment. This is unfortunate because I have another child on the way and I HAVE INSURANCE. Not to speak down to those who are on state assistance, but I had a conversation with the Office Manager about a year ago and she said that a majority of the patients were on state assistance and the margins are pretty slim (which is tough on their business). This made sense when I took my daughter in 1 day before her check-up due to a cold. I asked them if we could just do the yearly check-up then, which would be a lot more convenient. They said, ""No, you have to bring her back tomorrow."" I brought her back the following day and was there all of 5 minutes. All they wanted was my $25 co-pay and to bill my insurance again. Also, their front staff is insensitive and zombie-like. The doctors seem very nice and knowledgeable, however the first point of contact is with the front office staff. They need to find a way to be more accomodating and find a way to ""YES"". That is what exemplifies good service from bad. When your child is sick, nothing else matters....My wife called in at 8:00am to see if we could get her in right away after having a 102 temp all night. They said they would call right back. After not hearing back for awhile I drove out to the Valley from the south side and walked into the office. There was only one person in the waiting room. I asked if I could wait and get my daughter in and they said no, but you can go out to our Liberty Lake office in a few hours. That was it for me, called another Dr., got right in and received great care and service.
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