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Businiess name:
Mayan Restaurant
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Review by:
citysearch c.
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Review content:
It had been several years since I'd been to the Mayan. The prior experience wasn't anything impressive, but since my young daughter had never been and had a coupon from school to use, we decided to go for it. Maybe we just picked the most unlucky night ever, or maybe we got the typical experience. We literally waited for an hour and a half--funny thing was there were not many people there when we arrived. After being patient long enough and seeing everyone (even large parties) who had arrived after us seated, we found out they were having problems with the computerized reservation system. Instead of making an attempt to figure out who the next customer was that should be seated, they seemed to have no clue about how to go about the process without a computer. When we finally convinced them how long we had been waiting, they took us upstairs (with no apologies, of course, for the long wait) and proceeded to show us to a table about as far away from where one could see the divers as possible. There were several empty tables in the viewing area and when we asked if we could be seated at one of those so our daughter could see the show, the server said it wasn't possible because the reservation computers weren't working and someone downstairs might get mixed up. We asked to speak to someone else and got the same 100% uncaring attitude. By this time, in spite of waiting an hour and a half for what should have been at most, a 15-minute wait, we decided no customers should be treated the way we were and left. The worst customer service ever!
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