|
Review content:
Read this and decide if you want to give this place your $$.
A) My wife and I got 2 massages through Living Social, a 10a for me and a 1:30p for her. I got a call the morning of, me at 10a and my wife for 1:30p. At 1:05p, I get a call. ""Where is your wife?"" I said, ""Her appt is 1:30."" The woman rudely, ""Actually NO, I told you 1p."" She left and was there in 11 mins. The following is my wife's retelling:
B) The staff was BEYOND rude, refusing to resked my wife in the future even though this was THEIR mistake that caused my wife to be late. They told her that even though she had paid for an 80 min massage, she would have to settle for 60 mins (and ticking...) or leave right now and forfeit the entire massage. Why should she have to lose 25% of her massage because the staff at this place made a sked error? I agree with her.
C) She raised her voice and became visibly upset. Who wouldn't at this point? She is small, 4'10"", so take ""raised"" with a grain of salt, lol. At this point, who WOULDN'T raise their voice? You made a mistake so I give up either 25% or 100% of my massage? No thank you. They said ""take this or LEAVE.""
D) I called them myself and the ofc manager told me that she ""had already made up her mind without even hearing my side of the story, they do not tolerate raised voices in their waiting rooms and they were completely unwilling to work with me or to reschedule her for any time in the future."" I said, ""It is really sad, that you oversee a business, and have made up your mind without hearing from the customer first or at all for that matter. Please, I am not asking for anything unfair or unreasonable. The scheduling error was your fault. I am simply asking for you to reschedule my wife at ANY TIME, sometime in the next 10 years, you can't fit her in for a massage? I am just asking you to do the right thing. We've already paid you, this was just a big misunderstanding."" The office manager responded: ""We are doing the right thing."" And then, she hung up on me. She HUNG UP ON ME. I even called back, I said we must have gotten disconnected. She said ""No, I hung up on you. I was letting you know that this conversation is over."" She said ""I've already spoken to the owner and his answer will be the EXACT same and HUNG UP ON ME AGAIN.""
E) Dr. Scott Fox also owns Rest & Relax Bodyworks. His staff left a msg for him yesterday and I left a msg there for him today to call me. If he ever responds, I will post an update. Do you think my wife had ANY reason whatsoever to be rude to anyone unless she was first treated in SUCH a disrespectful way? Dr. Fox, if you are reading this I would like a phone call response from you to discuss this. I left my phone # with the ofc at Rest & Relax.
|