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Businiess name:
Duct Cleaning Twin Cities
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Review by:
citysearch c.
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Review content:
I think that they should be a little more upfront on possible details. When they got here they were trying to upsell me on everything. I wish that was disclosed a little bit more upfront.
RESPONSE FROM Duct Cleaning Twin Cities:
We're sorry to hear that your experience was less than you expected. Please keep in mind that our $99 duct cleaning service involves the salary of two technicians, a truck and all it's fuel and upkeep, and loads of equipment to properly clean the air ducts in your home, and it's generally not a profitable sale. It's very much like hiring a carpet cleaner to come to your home for a $34 per room special and being disappointed because they want to clean more rooms. In both cases, the technicians job is to do such thorough work, that the homeowner will trust them to do more while they are at your home.
Our $99 special is our way of proving ourselves to our customers. Unlike some in the industry though, we actually do deliver what we say we will and if the customer only wants to spend the minimum amount, our technicians are prepared to lose time and money on the service and leave graciously. We know through 15 years of customer history that the vast majority of customers will allow our technicians to provide needed additional services. All our technicians are trained to deliver on what we say, even if it means walking away with less than enough money to cover expenses.
If you really feel you were "oversold" or that the technicians were indeed "pushy", we truly want to know about that and wish you would've called to let us know. That way we would have had a chance to correct the situation. It is never our intention to have employees who are even slightly disrespectful. While we have never received a complaint like this before, we realize that anyone can have an "off" day and if so, they need to be reprimanded for it, ideally as soon as it happens.
Thanks for letting us serve you and we hope that you will consider us again in the future. In fact, if you let us know in advance, we will do our best to not suggest other areas where we could be of service.
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