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Review content:
I am a previous employee of this location (Tampa Airport). My time there was for the most part enjoyed, and I simply adored working with the incredible dogs that went to camp from day to day and interacting with fellow dog lovers. Things like separate play yards and their daily schedule helps to keep things organized in an atmosphere that can get chaotic easily. Not to mention, they offer cool perks like membership programs and webcams! They do their best to hire enthusiastic dog lovers and hard-working people, though some might not have professional experience. I do wish they had more training on dog handling and behavior, as you will face the occasional scuffle, fearful, timid or aggressive dog and if you don't know what to do or how to react, injuries can happen. I can truly say that their senior staff (Alyssa, Erik, Matt...) are simply incredible and are dedicated to not only the dogs, but to the customers and to the company as well. I can't speak for the newer staff as I did not work with them, but I'm sure that they are just the same, since as a general rule, I’ve found that dog people are good people. In fact, I'm so confident in the staff that I even brought my dog to Camp Bow Wow after I stopped working there. However, I walked in today to be informed that I was no longer allowed to bring my dog to camp. The reason I was given was that he was too rambunctious (which I know is false, as staff would have informed me and warned me of any ill behavior from my pup after previous visits and prior to this morning). I politely assume that the reason was, in fact, because I recently wrote a review after a day of camp last week, from a clients’ perspective (which I now am….or was), where I expressed my love for my happy and tired pup at the end of the day but was concerned that I did not see him on the webcams for a long period of time (over an hour) and I didn't see staff in the yard for a short period while there were dogs playing. There was no spite or mal-intent on writing the review as I was at that point, a satisfied but slightly concerned, paying client and giving my honest review after my dog’s day there (BTW, This was prompted by an e-mail requesting a review, and a recommendation on how to make my experience better). Even now, I'm flabbergasted I can no longer take my boy to play because they weren't performing their job up the standards they promised me AS A CLIENT. Not to mention, my poor pup was devastated he couldn’t play today. He was whining and crying and pulling towards the door to the play yards, only for me to have to drag him back to the car. I have no problem NEVER taking my dog back to play after at the Tampa Airport location, as the owner miraculously succeeded in not only influencing me to leave as an employee but as a paying client as well. Instead of banning me, my dog and my money from the facility, I might suggest fixing minor problems like having the appropriate amount of staff in the play yards and keeping to the schedule you advertise. I also recommend putting up new fencing and other basic improvements that almost every other Camp Bow Wow franchise in the United States (over 200 facilities) has so that dogs can run and play in the yards without the risk of getting cuts and scratches. I’m disappointed that I am no longer going to have any form of relationship with this daycare as there were rumors of big changes (such as new fencing and facility upgrades) that are supposed to be happening in the immediate future and I would have enjoyed watching the growth, should those changes be more than just talk. I hope both for the existing and future staff and clientele that the owner will do what is needed for Camp Bow Wow Tampa Airport to be the safe, reliable, and affordable daycare it has the potential to be. Unfortunately, it seems they’ve hit a bit of a rough patch and it definitely shows…
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